the intent to convert others has no place in dialog.
the intent to seak greater knowing and be willing to change current POV
underlying intent - generates the process - generates the content
Skill 1: establish ground rules
commitment to listern and learn with mutual respect
Skill 2: Listen and Empathy
depth of who they are
Common situation: One person speaks, then the other interrupts because something the first said triggered a reaction, then the first interrupts back - on and on.
Skill 3: Restate with understanding
Let me share with you what I understood you were saying
Let me make sure that I understand you
goal: increase contact and have a real dialog
step back from judgement (positive or negative)